Terms of Use
Terms and Conditions of Use of this Website
Please Read the Following Terms and Conditions Carefully Before Using This Website
The following terms and conditions (“Terms”) govern your use of this website and the materials accessible on or from this website (collectively, the “Website”). All users (“Users”) of this Website agree that access to and use of this Website is subject to the Terms. Retreat Senior Living, LLC, doing business as “The Retreat”, and its subsidiaries and affiliated entities (“The Retreat”) provides this Website to you (“You” or “Your”) and each user (“User”) subject to these Terms, other applicable laws, and The Retreat’s other policies, including our Privacy Policy.
You accept these Terms by accessing or using this Website in any manner, even if You do not create an Account at this Website. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, we do not knowingly provide products or services to children under the age of 18. This Website is a general audience site that is not designed nor intended to collect personal information from children. You represent and warrant that You are at least 18 years of age and of legal competence to enter into this agreement. If You are using this Website on behalf of Your employer, you represent and warrant that You are authorized to accept these Terms on behalf of Your employer.
SECTION 20 OF THIS TERMS AND CONDITIONS OF USE AGREEMENT CONTAINS A BINDING CLASS ACTION WAIVER. THIS SECTION AFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES THAT YOU MAY HAVE WITH US. READ IT CAREFULLY.
The Retreat may change these Terms at any time. The most current version of these Terms can be accessed at our terms page. By continuing to access or use this Website, you accept any changes or revisions to the Terms.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.
1. General Terms and Conditions
The Terms apply to use of this Website by You and all Users. By accessing or using the Website, You and all Users agree to be bound by the Terms. The Retreat provides the information, services, text, graphic, links or other material on this Website to You and all Users conditioned on Your acceptance without modification of the Terms. The information offered on this Website is provided with the understanding that neither The Retreat nor any of its affiliated entities is engaged in rendering legal or other professional services or advice. The use of the Website is subject to the additional disclaimers, caveats and notices that may appear throughout the Website.
2. License to Use this Website
The Retreat grants You a personal, non-exclusive, non-transferable, limited and revocable license to use this Website subject to the Terms. You may use this Website and information acquired from this Website for Your own personal, non-commercial, lawful purposes. You may not use this Website in a manner that exceeds the rights granted for Your use.
OTHER THAN CONNECTING TO THIS WEBSITE BY HTTP OR HTTPS REQUEST USING A WEB BROWSER, YOU MAY NOT ATTEMPT TO ACCESS THE RETREAT’S SERVERS OR THIS WEBSITE BY ANY MEANS. IN PARTICULAR, YOU ARE PROHIBITED FROM SCRAPING, CRAWLING, DATA-MINING, OR USING ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE TO SEND QUERIES TO THE RETREAT’S SERVERS OR THIS WEBSITE. YOU MAY NOT USE THIS WEBSITE TO COMPILE DATA FOR USE BY ANY COMMERCIAL ENTITY.
YOU AGREE NOT TO DISRUPT, MODIFY OR INTERFERE WITH THIS WEBSITE, OR ITS ASSOCIATED SOFTWARE, HARDWARE, AND SERVERS IN ANY WAY. YOU AGREE NOT TO IMPEDE OR INTERFERE WITH OTHERS’ USE OF THIS WEBSITE. YOU FURTHER AGREE NOT TO ALTER OR TAMPER WITH ANY INFORMATION OR MATERIALS ON OR ASSOCIATED WITH THIS WEBSITE.
3. Assignments
The Retreat may assign this agreement at any time without notice to You/its Users. You may not assign this agreement to anyone else, and any attempt to assign shall be void.
4. Equal Housing Opportunity
All real estate information provided herein is subject to the Federal Fair Housing Act, which makes it illegal to advertise “any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make any such preference, limitation or discrimination.” Your state or local jurisdiction may impose additional requirements. The Retreat is pledged to the letter and spirit of the United States policy for the achievement of equal housing opportunity. The Retreat encourages and supports an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, gender, handicap, familial status, or national origin. All dwellings within the United States advertised by The Retreat and its affiliated entities are available on an equal opportunity basis.
5. Specifications and Virtual Models
Despite The Retreat’s efforts to provide accurate information, it is not possible to completely ensure that the ever-changing information affecting its properties is up-to-date. The information contained on this Website may contain inadvertent errors or oversights. All information should be verified at the particular Retreat community from which information is desired and should be confirmed at such time that You may wish to enter into a contract for the lease of an apartment home from The Retreat.
All virtual models are displayed for illustrative purposes only, and the apartment homes and property actually available to you may differ. Nothing in any virtual display is intended as an agreement, representation, or commitment by The Retreat to deliver the apartment or property exactly as depicted in any such display. The virtual display is a computer rendition of the apartment homes and the size, shape, building materials, colors and other features of the apartment may differ from the actual as-built condition of the property. Square footage numbers are approximate and may vary depending on the standard measurement used. In addition, square footage and design may change from the original conceptual design throughout the actual construction process. The Retreat reserves the right to make any changes and substitutions to the models, plans, specifications, amenities, features, designs, dimensions, materials, fixtures and other elements of the apartments and property and any residential project of which they are a part. Lease amounts and availability are subject to change without notice.
Any facilities labeled “proposed” or “future development” are in formative stages and there is no guarantee that they will be completed or developed in accordance with any plans or specifications, if at all. The Retreat cannot guarantee the continuation of any contiguous or nearby amenities in the area surrounding its communities.
References to apartment home rents that may appear in the Web pages refer to the base apartment home and do not include any optional features. Prices and terms are subject to change, prior lease, selected unit premiums and or predetermined options at any time and without notice. Floor plans will vary from the actual plans and apartments built. The Retreat expressly reserves the right to make changes to its home designs, lease rates, and other features, and to build more or fewer apartment homes than currently planned.
You should therefore consult a Lease Advisor and refer to the plans and specifications available at the leasing center for the individual Retreat community to satisfy yourself on details on any particular apartment.
6. Informational Purposes Only
The content provided on this Site is intended for informational purposes only and is not intended to be a legally binding offer or solicitation. All apartments are subject to prior lease. Prospective residents must visit a leasing office to contract an apartment home. The Retreat assumes no responsibility or liability for any actions taken as a result of using this Website, or for errors or omissions in content. The Retreat has no duty to keep the Website updated. Apartment homes, lease rates and other information, including availability, are subject to change at any time, and the Website may contain inaccurate, incomplete or out of-date information. You should not assume that the Website information is current. For most current information, please contact a Retreat Advisor for information on the specific Retreat community.
7. Privacy Policy
The Retreat maintains a Privacy Policy describing its collection, retention, and use of information about users of this Website. This policy can be accessed at our privacy policy page, and is incorporated herein by reference. The Privacy Policy contains policies and practices regarding Your information and how The Retreat will treat it. If You do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time, as set forth in the Privacy Policy. Your continued use of this Website after The Retreat makes changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.
The Retreat respects Your privacy and is committed to protecting it through compliance with The Retreat Privacy Policy. In addition, the Privacy Policy includes additional rights for California residents, as it pertains to use of their personal information. The Privacy Policy is designed to comply with the California Consumer Privacy Act of 2018 (CCPA).
8. Links to Other Websites
You may find links to other Internet sites or resources on this Website that offer content, goods, or services. A link from this Website to a third-party website does not imply endorsement of that website nor any ability to control that site’s contents, products or privacy practices. you acknowledge and agree that The Retreat has no responsibility or liability (directly or indirectly) for: the availability of such external sites or resources; the availability or accuracy of any content, advertising, products, or other materials on or available from such sites or resources; any damage, loss, claim, or complaint (actual or alleged) caused by, arising from, or in connection with Your use of or reliance on any such content, goods, or services available on or through any such site or resource.
9. The Retreat’s Intellectual Property – Service and Trademarks
The Retreat is the exclusive owner of trademark rights in the following trademarks: The Retreat at Midway City and The Retreat family of trademarks. The Retreat may own trademark rights in other marks not specifically listed here. Many of these trademarks and service marks are registered, or have registration applications pending, with the United States Patent and Trademark Office, the California Secretary of State, and the trademark offices of other countries and jurisdictions. Except as expressly authorized by The Retreat, you agree not to use any of The Retreat’s marks or any mark confusingly similar to any of The Retreat’s marks.
The entire content of information on this Website, including without limitation all images, videos, design, text, images, screen displays, software, photographs, press releases and other information, are copyrighted as a collective work and protected under the United States and other copyright laws, and are owned by The Retreat and/or used under license or permission from the copyright owner, and are protected under U.S. and international intellectual property laws.
Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise.
You agree not to reproduce, distribute, display or create derivative works of any part of this Website or any information presented to you through this Website, in whole or in part. This prohibition includes unauthorized copying or distribution of any of the content displayed or used on this Website, framing content from this Website, or creating any unauthorized derivative work. The information contained in this Website may not, except under written license, be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored for subsequent use or otherwise used in whole or in part in any manner without The Retreat’s prior written consent, except to the extent that such use is authorized under U.S. or other intellectual property laws. The Retreat’s logos, images, service marks and trademarks used on the Website are owned property of The Retreat and may not be used without prior written consent of authorized The Retreat officers.
The Retreat uses third party trademarks on this Website to identify the owners of those marks. Use of any third-party trademark is meant only to identify the trademark owner and its goods and services and is not intended to imply any association or sponsorship between the trademark owner and this Website. All third-party trademarks and logos are the property of their respective owners.
10. Submission of Confidential Information and Ideas
From time to time users submit ideas to The Retreat, either by email or during a customer service interaction, for improving this Website or The Retreat’s communities, apartment homes, and services. The Retreat has no obligation to treat this material as confidential information. To the extent that You wish to have Your idea remain confidential, to retain rights in Your idea, or wish to be compensated for submission of Your idea, please do not submit it to The Retreat.
11. Intellectual Property Claims
If You believe that your copyright has been infringed in any way by this Website, promptly provide in writing the following information to our Digital Millennium Copyright Act (17 U.S.C. §512) Designated Agent:
i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
ii) Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit The Retreat to locate the material;
iv) Information reasonably sufficient to permit The Retreat to contact You, such as an address, telephone number and email address;
v) A statement that You have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law;
vi) A statement that the information in the notice is accurate, and under penalty of perjury, that You are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If You believe that Your other intellectual property or publicity rights have been infringed in any way by this Website, please provide a detailed description of the alleged infringement for further investigation via email to ccorpus@mainstreetmgmt.net. The Retreat actions in receiving, investigating, or responding to Your email shall not constitute The Retreat’s agreement or verification of Your claim(s) nor any admission of liability therefor. The Retreat makes no commitment, covenant, promise, warranty, representation, or guarantee that it will receive, review, investigate, or respond to your claim within any particular time.
12. Notification
Any notices to be given to The Retreat under these Terms shall be made in writing to [email protected].
You agree that The Retreat can send You electronic notices to the email address that You provided to The Retreat in creating Your Account or by displaying the notice on this Website. You agree that all notices, agreements, disclosures, and other communications that we provide to You electronically satisfy any legal requirement that such communications be in writing. You further agree that The Retreat may deliver notice to you by written communication delivered by first class U.S. mail or courier service to your address on record in Your Account.
13. Representations or Warranties
THE RETREAT MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WITH RESPECT TO THE MATERIALS AND INFORMATION CONTAINED ON THIS WEBSITE.
YOU USE THIS WEBSITE AT YOUR SOLE RISK (INCLUDING BUT NOT LIMITED TO ANY DAMAGE TO YOUR COMPUTER SYSTEM, LOSS OF DATA, DAMAGE RESULTING FROM RELIANCE ON INFORMATION FROM THIS WEBSITE, OR OTHER DAMAGES THAT RESULT FROM OBTAINING ANY CONTENT FROM THE WEBSITE INCLUDING COMPUTER VIRUSES) EVEN IF THE RETREAT HAS BEEN ADVISED OF OR IS AWARE OF THE RISK OF SUCH DAMAGE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE RETREAT PROVIDES THIS WEBSITE, THE SERVICES, THE INFORMATION AND THE CONTENT “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS,” WITHOUT WARRANTY OF ANY KIND, AND THE RETREAT SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ISSUES RELATING TO THE USE OF, OR THE MATERIAL ON, THE WEBSITE SHALL BE TO DISCONTINUE ACCESSING THE WEBSITE AND CEASE FROM USING THE INFORMATION OR MATERIAL OBTAINED.
YOU AGREE THAT THE RETREAT SHALL NOT BE LIABLE FOR ANY DAMAGES RELATING TO YOUR USE OF, OR RELIANCE UPON THE WEBSITE OR ANY OF ITS CONTENT.
14. NO INFORMATION OR ADVICE PROVIDED ON THIS WEBSITE BY THE RETREAT, OR BY THE RETREAT’S EMPLOYEES OR AGENTS, SHALL CREATE ANY WARRANTY.
15. THE RETREAT MAKES NO WARRANTY, REPRESENTATION, COVENANT, OR GUARANTEE WHATSOEVER, EXPRESS OR IMPLIED:
i) AS TO THE VALUE, QUALITY, TIMELINESS, USEFULNESS, RELIABILITY, SECURITY, SUITABILITY, TRUTHFULNESS, OR COMPLETENESS OF THIS WEBSITE, THE SERVICES, THE INFORMATION, OR THE CONTENT;
ii) THAT THIS WEBSITE WILL OPERATE UNINTERRUPTED OR ERROR-FREE;
iii) HAT THIS WEBSITE, THE SERVICES, THE INFORMATION, OR THE CONTENT WILL MEET YOUR NEEDS OR EXPECTATIONS;
iv) AS TO THE QUALITY OR VALUE OF ANY OF THE RETREAT’S PRODUCTS, SERVICES, CONTENT, INFORMATION, OR OTHER MATERIAL YOU OBTAIN VIA THE WEBSITE; OR
v) THAT ANY ERRORS ON THIS WEBSITE WILL BE CORRECTED.
16. Limitation of Liability
To the fullest extent permitted by applicable law, The Retreat, its subsidiaries and affiliates, and their respective officers, directors, employees, agents, successors and assigns, shall have no liability, relating to Your use of or access to (or inability to access) this Website, your use of any information or material contained therein, for:
i) Any and all claims for damages for actual, consequential, incidental, exemplary, special, or punitive damages even if The Retreat is advised of the possibility of such (including, but not limited to, loss of business, profits, business information, or business interruption, or any other pecuniary loss); or
ii) For direct damages, actually proven, exceeding US $1,000.00. This limitation shall be enforced even if it causes an exclusive remedy to fail of its essential purpose.
The Retreat reserves the right, at any time, in The Retreat’s sole and exclusive discretion, to amend, modify, suspend, or terminate this Website, any services, information or content, or any part thereof, and/or Your use of or access to them, with or without notice. The Retreat shall have no liability to You or any other person or entity for any modification, suspension, or termination, or any loss of related information.
17. Indemnification
You agree to defend, indemnify, and hold The Retreat, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and related fees and expenses, resulting from, or alleged to result from, Your violation of these Terms or Your use of this Website.
The Retreat reserves the right to assume exclusive control of its defense in any matter subject to Your indemnification, which shall not excuse Your obligation to indemnify The Retreat. You shall not settle any dispute subject to Your indemnification under these Terms without written consent from The Retreat.
18. Choice of Law and Venue for Resolving Disputes
The internal laws of the State of California govern this contract and any claims relating to the materials on this Website or dispute that You may have against us, without regard to its conflict of laws rules.
The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability.
You further agree that any disputes or claims that You may have against us will be exclusively resolved by a court located in Orange County, California, USA. You irrevocably consent to the venue and jurisdiction of such courts.
BY AGREEING TO THESE TERMS YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGAINST THE RETREAT BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENTING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN, STATE AND FEDERAL COURTS IN THE STATE OF CALIFORNIA OVER ANY DISPUTES OR CLAIMS YOU HAVE WITH US; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN ORANGE COUNTY, CALIFORNIA FOR THE PURPOSE OF RESOLVING ANY SUCH DISPUTES OR CLAIMS.
19. Binding Arbitration
19.1. Arbitration Procedures. You and The Retreat agree that, except as provided in Section 20.4 below, all disputes, controversies and claims related to this Agreement (each a “Claim”), will be finally and exclusively resolved by binding arbitration, which may be initiated by either party by sending a written notice requesting arbitration to the other party. Any election to arbitrate by one party will be final and binding on the other. The arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS that are in effect at the time the arbitration is initiated (the “JAMS Rules”) and under the terms set forth in this Agreement. In the event of a conflict between the terms set forth in this Binding Arbitration Section and the JAMS Rules, the terms in this Binding Arbitration Section will control and prevail.
19.2. Except as otherwise set forth in Section 20.4 below, You may seek any non-injunctive remedies available to You under state or local laws in an arbitration action. As part of the arbitration, both You and we will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator’s decision regarding the Claim, the award given and the arbitrator’s findings and conclusions on which the arbitrator’s decision is based. The determination of whether a Claim is subject to arbitration will be governed by the Federal Arbitration Act and determined by a court rather than an arbitrator. Except as otherwise provided in this Agreement, (i) You and The Retreat may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award entered by the arbitrator; and (ii) the arbitrator’s decision will be final, binding on all parties and enforceable in any court that has jurisdiction, provided that any award may be challenged if the arbitrator fails to follow applicable law.
BY AGREEING TO THIS ARBITRATION PROVISION, YOU UNDERSTAND THAT YOU AND THE RETREAT WAIVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
19.3. Location. The arbitration will be conducted in Orange County, California, unless the parties agree to video, phone and/or internet connection appearances.
19.4. Limitations. You and The Retreat agree that any arbitration will be limited to the Claim between The Retreat and You individually. YOU AND THE RETREAT AGREE THAT (A) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (B) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (C) NO ARBITRATION WILL BE JOINED WITH ANY OTHER ARBITRATION.
19.5. Exceptions to Arbitration. You and The Retreat agree that the following Claims are not subject to the above provisions concerning negotiations and binding arbitration: (i) any Claim seeking to enforce or protect, or concerning the validity of, any of Your or The Retreat’s intellectual property rights; (ii) any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy or unauthorized use; and (iii) any claim for equitable relief. In addition to the foregoing, either party may assert an individual action in small claims court for Claims that are within the scope of such court’s jurisdiction in lieu of arbitration with the other party’s consent.
19.6. Arbitration Fees. The party seeking the Claim is responsible for the initial fees to JAMS. All other fees and costs of the arbitration will be charged pursuant to the JAMS Rules.
19.7. Severability. You and The Retreat agree that if any portion of this Section is found illegal or unenforceable, except any portion of Section 20.4, that portion will be severed, and the remainder of the Section will be given full force and effect. If Section 20.4 is found to be illegal or unenforceable, then neither You nor The Retreat will elect to arbitrate any Claim falling within that portion of this Section found to be illegal or unenforceable and such Claim will be exclusively decided by a court of competent jurisdiction within the Orange County, CA and You and The Retreat agree to submit to the personal jurisdiction of that court.
EACH OF THE PARTIES HERETO IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SERVICE OR THE TRANSACTIONS CONTEMPLATED HEREBY.
20. Severability
If any term of this Agreement is declared unlawful, void or unenforceable by any court in any jurisdiction, then such term will be deemed severable from the remaining terms in such jurisdiction and will not affect the validity and enforceability of the remaining terms.
21. English Language
Various portions of the Website may include non-English language, including but not limited to Spanish, Vietnamese or Chinese, and are provided for Your convenience. The Retreat makes no representation or warranty as to the accuracy or completeness of the translation provided and undertake no further obligation to interact with You in that language. The Retreat conducts its business in American English and You should anticipate any further contact with The Retreat or The Retreat Advisors will be in English. If you elect to lease an apartment home from The Retreat, the lease agreement and any supplemental information and correspondence from The Retreat, including warranties and manuals, will be written in English, and all Retreat personnel, including its Advisors and Resident Satisfaction personnel, speak English.
22. Entire Agreement
These Terms and any policies posted on this Website constitute the entire contract between You and The Retreat and supersede all previous written or oral contracts regarding this Website and its usage. If any part of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
